Capital One stated an unspecified technical difficulty was hampering buyer account entry Thursday, as some customers reported points with direct deposits.
In response to complaints on social media platform X, a Capital One consultant stated the financial institution was experiencing a “tech outage” that was affecting “a wide range of features,” with no timetable for a restoration of providers.
Simply earlier than midday Thursday, the corporate launched an official assertion about the issue.
“We’re experiencing a technical difficulty with a third-party vendor that’s quickly impacting some account providers, deposits, and cost processing for parts of our client, small enterprise, and business financial institution,” it stated.
Late Thursday, the seller, Constancy Data Providers (FIS) launched an announcement saying it was working to revive functions affected by an area space energy outage at certainly one of its knowledge facilities. An FIS spokesperson didn’t reply to a number of follow-up questions.
In accordance with Downdetector.com, which tracks reviews of consumer complaints about digital providers, the problems started round 6 a.m. ET, with some 2,000 reviews noticed.
The location indicated the frequency of reviews had began leveling off round 9 a.m. ET, however by 4 p.m., there had nonetheless not been a big discount in complaints registered.
The problems at Capital One come a day after Citibank acknowledged an issue affecting prospects’ capability to entry their accounts from cellular gadgets, in addition to an obvious difficulty associated to fraud alerts. Whereas the cellular entry difficulty appeared to have been resolved, a Citi rep stated on X on Thursday it was nonetheless working to repair the fraud-alert merchandise.
Earlier this month, the Shopper Monetary Safety Bureau sued Capital One, alleging it misled prospects about its savings-account choices. Capital One has denied the allegations.
